FAQs
Dog nutritional products as well as dog accessories.
Absolutely! We encourage it.
Yes, we just ask you to give us a call so we can answer any queries and then returning your product, we just ask you pay the postage.
Any unopened test kits and products, un-damaged accessories can be returned within 30 days according to our 30-day return policy.
When an order is placed, you should receive an email confirmation with all the necessary information regarding your purchase, remember to check your junk email too! Alternatively, you can see the status of your order by logging into your account on our website. If you are still having issues, please contact us via our email - hello@alpha-wolfe.com.
If you have received a damaged item, please send us a photo of the damage to hello@alpha-wolfe.com, once we see you have received a faulty item, we will send you a new one within 24 hours.
All orders are processed via our website, however if you have any questions about purchasing, you can contact us at hello@alpha-wolfe.com.
Yes, you can edit your shipping address if your order hasn’t been dispatched yet. If your order has been shipped, you cannot change address it is being sent to.
We work to keep you informed at every step of our order process. So, upon dispatch you will receive a tracking number which you can monitor as your order makes it’s way to you. If your order doesn’t seem to be making any progress, you can contact the delivery provider. If more issues persist, contact us at hello@alpha-wolfe.com.
Once we receive your order through the Alpha Wolfe website, your order will be dispatched the next working day.
Wondering where your package is? We provide tracking information via an email confirmation upon dispatch. You can use this to check on your order’s journey. If your item doesn’t seem to be making any progress, you can contact the delivery provider. If more issues persist, contact us at hello@alpha-wolfe.com.
If you have not received your order and you have checked your tracking information and your delivery provider then email us via hello@alpha-wolfe.com, we will always aim to respond within 24 hours to resolve your issue.
You should receive your invoice in your email confirmation of your purchase – remember to check your junk! Alternatively, you can download your invoice from your account on our website.
Easy, simple and guaranteed to have happy and healthy pets. Because dna and epigenetics are constantly changing, your dog’s nutritional report is only valid for 90-days. Our subscription ensures
We deliver to most of the UK and Ireland. If you would like to check if we deliver to your area, please contact our friendly (Customer Love team.)
We recommend waiting at least two hours after feeding your pet a meal or treat to swab. (Water is fine—no delay necessary.) This helps ensure you get an uncontaminated sample.
